Analyzing Post-Disaster Public Reactions in Turkish Social Media Through Topic Modeling and Hybrid Sentiment Classification

Abstract

Social media has emerged as a crucial environment for examining public sentiment during disasters, providing immediate insights into collective emotions and urgent expectations. This research examines the emotional reactions expressed on Turkish posts shared on the X platform (formerly Twitter) following the 6 February 2023 earthquake by employing an integrated method that combines topic modeling and topic-based sentiment analysis. Data were collected between 10 February 2023 and 28 February 2023. A large dataset consisting of 305,000 tweets was compiled, and 296,836 tweets remained for analysis after preprocessing and filtering procedures. Latent Dirichlet Allocation (LDA), enhanced with term frequency-inverse document frequency weighting and bigram extraction techniques, was applied to identify prominent themes, including rescue operations, appeals for assistance, communication about missing persons, and disaster management. The sentiment polarity within each topic was determined using a hybrid deep learning model incorporating Bidirectional Encoder Representations from Transformers (BERT) embeddings Convolutional Neural Networks (CNN), Bidirectional Long Short-Term Memory (BiLSTM) layers, and FastText representations. This model reached a classification accuracy of 94%, with F1-scores of 0.91 and 0.95, recall values of 0.90 and 0.96, and precision values of 0.92 and 0.95, achieving higher performance than the evaluated baseline models. The findings indicate that supportive, solidarity-oriented, and resilience-related communication patterns were among the most frequently observed positive sentiment expressions, whereas negative sentiments appeared more frequently in discussions regarding delays in aid delivery and perceived shortcomings in institutional response. This study presents a scalable and flexible framework for analyzing sentiment in Turkish-language crisis communication, providing insights that may support disaster response monitoring and decision-making processes as well as the development of systems for tracking public reactions in real time.