A Qualitative Research on the Experiences and Feelings of Pediatric Emergency Service Nurses with Refugee Children and Parents

Abstract

Introduction: This study examined nurses' experiences and feelings when providing care to refugee children and parents in the pediatric emergency service. Methods: In this phenomenological research design, data were collected using a semi-structured interview form. The study was conducted among 12 nurses working in the pediatric emergency department of a university hospital in T & uuml;rkiye between September and October 2022. Results: The average age of the nurses who participated in the study was 34.5 years, and the average duration of employment in the pediatric emergency services was 4 years. Based on content analysis, the themes of the study were identified as follows: (1) problems experienced (increased workload, communication problems, parents' lack of health knowledge), (2) neglected child-related sadness (low socio-economic status, inadequate parental child care), (3) professional responsibility (professional awareness, professional ethics). Conclusion: Nurses stated that, with the addition of refugees to the country's population, there are problems in the healthcare system and an increased workload. Problems faced by refugees regarding socio-economic status, language and communication, and health literacy are also emphasized. It has been determined that they feel sympathy for these problems, but they endeavor to continue providing care without discrimination due to their professional ethical responsibilities.